DELIVERY – SHIPPING

DELIVERY AND RETURN

The Ocre Rouge Gallery allows you to receive your  works of art either at home or on place, at the gallery. The delivery date will be communicated to you personally by email or sms.
Delivery costs directly to the Gallery in Isle sur la Sorgue, are free as well as withdrawal. The works of art are delivered in secure packaging suitable for the works of art. The price depends on the format and the destination.

For international shipments, depending on the works art to be shipped (+ 40 kg or + 50 kg), it will be necessary to contact a professional carrier partner. For this, it is recommended to contact me directly to establish an evaluation.

 

The work does not suit me, how do I return it ?

You have 14 days from receipt of your order to return the work, without having to justify or pay penalties.

The price of the purchased artwork and the shipping costs paid when ordering will be refunded to you, once the gallery has confirmed receipt of the artwork. To use your right of withdrawal, please send an email to Dorothée : dorotheem@galerieocrerouge.fr

Who bears the return costs ?

If the work remains on French territory, the gallery will organize the return and bear the cost of the return.

For orders coming from abroad, the return costs as well qs the customs costs paid on reception by the buyer cannot be reimbursed.

The work must be returned in perfect condition and in its original packaging (or equivalent packaging).

SECURE PAYMENT

Payment on our site is fully secure thanks to the online payment system of our banking partner Stripe. Your bank details only circulate on the Internet in encrypted form, that is to say, they are encoded in such a way as to make them completely unreadable.

You can pay for your order using the following methods :
. PayPal
. Bank transfer (processing time of 2 days after receipt of your transfer)
. Bank cards (Mastercard, Visa, Amex..)